Returns and refunds

Request a Return or Refund

Tell us which order or product is affected and whether you need a return, replacement or refund. Your request is saved and receives a reference immediately.

1 working dayWe aim to acknowledge and review new cases within one working day.

Reference includedKeep your case reference when contacting us about the same issue.

Evidence can followEmail photographs or documents to info@mrcrafter.co.uk and quote your case reference.

For an urgent delivery issue, call 07424 603196.

Customer care

Request a Return or Refund

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