Complaints procedure

Make a Complaint

Tell us what went wrong and how you would like us to put it right. Your case is saved in our customer-care system and receives a reference immediately.

1 working dayWe aim to acknowledge and review new cases within one working day.

Reference includedKeep your case reference when contacting us about the same issue.

Evidence can followEmail photographs or documents to info@mrcrafter.co.uk and quote your case reference.

For an urgent delivery issue, call 07424 603196.

Customer care

Make a Complaint

Send the details